Terms of Service
Welcome to Prime Logistics Systems ("Prime Logistics Systems," "PLS," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, software, AI-powered automation services, consulting, data reactivation solutions, and related products and services.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.
1. Our Services
Prime Logistics Systems provides technology consulting and AI-powered business automation services designed to help businesses improve operational efficiency through intelligent automation.
Our services may include, but are not limited to:
AI business automation
Data reactivation campaigns
CRM implementation and optimization
Workflow automation
AI assistants and chatbots
Lead nurturing systems
Customer communication automation
API integrations
Business process consulting
Marketing automation
Database optimization
Reporting and analytics
Custom software integrations
Nothing on our website guarantees that every service will be available to every customer.
2. Eligibility
You represent that you are at least eighteen (18) years old and legally authorized to enter into contracts on behalf of yourself or your business.
If you are acting on behalf of a company, you warrant that you have authority to bind that company.
3. Quotes and Proposals
Any quote, estimate, proposal, pricing sheet, or consultation provided by Prime Logistics Systems is informational only and does not constitute a binding agreement unless accepted in writing by both parties.
Unless otherwise stated, proposals are valid for thirty (30) days.
4. Client Responsibilities
Clients agree to:
Provide accurate information
Maintain lawful ownership or authorization to use all supplied data
Cooperate during implementation
Review deliverables promptly
Maintain appropriate backups of their systems
Secure their own passwords and credentials
Notify us of errors or concerns promptly
Failure to provide requested information may delay project completion.
5. Data Ownership
Clients retain ownership of all business data provided to Prime Logistics Systems.
Prime Logistics Systems claims no ownership interest in customer databases, CRM records, documents, or proprietary business information.
Clients grant us a limited license to access and process their data solely for the purpose of delivering contracted services.
6. AI Services
Certain services utilize artificial intelligence, automation engines, machine learning models, or third-party AI platforms.
AI-generated content, recommendations, reports, classifications, summaries, or communications may contain inaccuracies.
Clients are solely responsible for reviewing and approving AI-generated output before relying upon it.
Prime Logistics Systems does not guarantee that AI-generated content will be error-free, complete, or suitable for every business purpose.
7. Third-Party Platforms
Our services may integrate with third-party software providers including CRM systems, communication platforms, cloud services, payment providers, automation tools, or artificial intelligence providers.
Prime Logistics Systems is not responsible for:
Third-party outages
API limitations
Platform policy changes
Pricing changes
Service interruptions
Security incidents occurring within third-party systems
Your use of third-party services remains subject to those providers' own terms and policies.
8. Confidentiality
Prime Logistics Systems recognizes that clients may disclose confidential business information.
Unless required by law, we will not intentionally disclose confidential client information to third parties except as necessary to provide contracted services.
Clients likewise agree not to disclose proprietary methodologies, pricing, software, documentation, or confidential business practices belonging to Prime Logistics Systems.
9. Intellectual Property
All website content, graphics, branding, trademarks, logos, software, automation workflows, documentation, methodologies, and original materials created by Prime Logistics Systems remain the exclusive property of the Company unless otherwise agreed in writing.
Nothing contained within these Terms transfers ownership of our intellectual property.
10. Acceptable Use
Users agree not to use our services to:
Violate any law
Commit fraud
Transmit malware
Interfere with our systems
Send unlawful spam
Infringe intellectual property rights
Harass or threaten others
Circumvent security measures
Attempt unauthorized access to systems
We reserve the right to suspend services for misuse.
11. Payments
Unless otherwise agreed:
Invoices are due according to the payment terms stated on the invoice.
Late payments may result in:
Service suspension
Project delays
Collection activity
Interest where permitted by law
Clients remain responsible for applicable taxes unless exempt.
12. No Guarantee of Results
Because business outcomes depend on numerous factors outside our control, Prime Logistics Systems cannot guarantee:
Increased revenue
Increased profits
Increased sales
Marketing success
Customer response rates
Lead conversion
Operational savings
Return on investment
Any examples, testimonials, or case studies are illustrative only and do not guarantee similar results.
13. Website Availability
We strive to maintain uninterrupted website availability but do not guarantee continuous operation.
Maintenance, upgrades, technical failures, cyber incidents, or third-party outages may temporarily interrupt service.
14. Disclaimer of Warranties
To the fullest extent permitted by law, all services, software, website content, automation workflows, and AI-generated outputs are provided "AS IS" and "AS AVAILABLE."
Prime Logistics Systems expressly disclaims all warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
Security
Compatibility
15. Limitation of Liability
To the maximum extent permitted by law, Prime Logistics Systems shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
Lost profits
Lost revenue
Lost business opportunities
Lost data
Business interruption
Reputational harm
Our total liability arising from any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim during the twelve (12) months preceding the event.
16. Indemnification
Clients agree to defend, indemnify, and hold harmless Prime Logistics Systems and its owners, employees, contractors, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from:
Client misuse of services
Violation of these Terms
Infringement of third-party rights
Client-supplied data
Unlawful business activities
17. Force Majeure
Prime Logistics Systems shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Internet outages
Cyberattacks
Government actions
Labor disputes
Utility failures
Pandemics
Third-party service interruptions
18. Termination
Either party may terminate services in accordance with any applicable written service agreement.
Prime Logistics Systems reserves the right to suspend or terminate access immediately if a client:
Violates these Terms
Engages in unlawful conduct
Fails to make required payments
Threatens the security or integrity of our systems
Termination does not relieve either party of obligations that accrued before termination.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles.
20. Dispute Resolution
The parties agree to first attempt to resolve any dispute through good-faith negotiations.
If a dispute cannot be resolved informally, either party may pursue remedies in a court of competent jurisdiction located within the Commonwealth of Virginia.
21. Changes to These Terms
Prime Logistics Systems reserves the right to modify these Terms at any time.
Updated Terms become effective upon posting to our website unless otherwise stated.
Continued use of our website or services constitutes acceptance of the revised Terms.
22. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
23. Entire Agreement
These Terms, together with our Privacy Policy and any executed service agreements between the parties, constitute the entire agreement regarding the use of our website and services.
24. Contact Information
Questions regarding these Terms may be directed to:
Prime Logistics Systems
2823 Williamson Rd NW
Roanoke, VA 24012
Email: [email protected]